Q: I see many ESD & cleanroom web sites making a lot of nice claims. How do I know who is telling the truth and which are trustworthy to work with?

A:  We only get one chance to give you a good first impression. Our business principle is excellent quality & competitive & best service.That’s the only reason help us survive in the market and drive old customer to repeat orders to us and recommend us to their friends.

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Q: I need several items, but I have never purchased ESD Products before.How do I know what products and sizes I need?

A:60% of customer is new in ESD field. We have a professional team help you to find out what you exact need, you just need to give us a rough idea of your warehouse size and condition, cargo size & weight you want to storage. The engineers will offer you detail layout drawing very soon.

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Q:What’s the warranty time of your products?

A:Usually 2 year (from goods received) , It depends on different product. during the warranty time, we are responsible for the quality issues (except the man-made sabotage or other damages made by customer-self).

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Q:Where I can see your products ?

A:You are always welcomed to visit our factory in China at you convenient time. Alternatively our Antistatic products have been exporting to around 40 different country and areas. please contact us by E-mail, we’ll show you our existing clients or agent nearest to you.

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Q:What’s the MOQ for my order? What’s the lead time for my order?

A:Usually the MOQ is 1×20′ container, we accept small trial order. Standard lead time is 4 weeks after order confirmation. For urgent job it can be negotiable

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Q:I wish to buy different items mix in one container, is it possible for you?

A:Yes we often mix different items in one container to help customer benefit from sea freight cost. Please click mix loading to view detail

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For any other question, you are always to contact us at export@soup-esd.com.com or submit below contact form.